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Terms & Conditions

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SHIPPING

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  • FREE SHIPPING in Australia over $100 otherwise special rate of $5

  • FREE SHIPPING to New Zealand - when you spend over$120 AUD on your order ( Thats 2 Pairs of Sunnies!) 

  • Special Express Shipping rate of $9 within Australia Only.

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AUSTRALIA

  • Domestic parcels are shipped via Australia Post

  • Standard shipping takes 4 - 9 business days 

  • Express Shipping expect 2 to 5 days  - there may be delays with express shipping out of our control.

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INTERNATIONAL

  • $25 AUD flat fee otherwise Free over orders of $150

  • $15 AUD flat fee to New Zealand otherwise Free Shipping over orders of $120

  • Please note due to COVID and limited flights departing Australia - International Delivery times are facing delays of up to two weeks.

  • Parcels are shipped using Australia International Post. Upon arrival into the country of destination the parcel will be delivered with the local national postal service of the destination. You can use the same tracking number as sent in your shipping confirmation email

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SHIPPING POLICY

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  • All orders are shipped within 24 to 48 hrs of receiving order ( Including Express Items).

  • The delivery times provided are estimates only.

  • Please ensure a street address and phone number is supplied.

    • Please ensure you enter the correct delivery address and ensure your unit number is included if applicable.​

    • Rhodin Collection can not be held responsible for incorrectly entered delivery addresses.

      • If your parcel is returned to us due to insufficient address details you will be responsible for the return postage to your correct address.

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  • We will attempt to update any incorrect order details if you contact us within 12 hours of your order, however some orders cannot be adjusted.

  • In the case that your order is processed you will need to contact the delivery service to update / redirect.

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  • PREORDERS: These items will be shipped as soon as we take receipt from our manufacturer. If you have also ordered other items that are in stock - these will be shipped to you with your preorder. We cannot unfortunately send two different shipments.

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  • Products are shipped with the authority to leave if you're not home (ATL). This means if you miss the delivery your order will be left in a secure location at your address. If the delivery driver deems a location as non-secure your order will be redelivered the following day or sent to the nearest postal facility.

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  • Our delivery service runs Monday to Friday, Rhodin Collection is not responsible for lost or stolen packages or packages delayed in transit. 

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  • We do not cover Import Taxes into the Destination Country and all parcels are counted as ‘Delivery Duties Unpaid’ (or DDU), which means that the receiver has to pay for any potential duties or charges associated with the parcel.  

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  • For International Shipping we will use Australia Post.

    • Limited International Flights are still being experienced out of Australia...please ensure you are checking the shipping number sent to you.​

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ACCEPTANCE OF GOODS

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The buyer is responsible for inspecting the goods for fault and notifying us within 30 working days of receiving the goods should there be a fault.

If there is a fault with the goods received let us know straight away by contacting rhodin.customer@gmail.com

 

PRICING & PAYMENTS

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Prices displayed on the Rhodin Collection site are stated in AUD$, GST and any other applicable Australian taxes.

We accept the following forms of payment: MASTER CARD | VISA | PAYPAL |LAYBUY|AFTERPAY

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ORDER FULFILMENT

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Orders are processed as soon as you confirm payment, Monday to Sunday, excluding holidays. If you have ordered an item that is not available, we will notify you via email or telephone. Some of our stock may be on "PRE-ORDER" this means that we do not have stock at the time of purchase and we will send it as soon as possible or the date provided.

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RETURNS, REFUNDS, EXCHANGES, please take care to follow the below requirements:

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RETURNS We can only accept returns under these conditions:​​

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  • FAULTY PRODUCT

    • If you have been sent a faulty product you need to notify us via rhodin.customer@gmail.com within 30 days of receiving the item.

    • We will reimburse return shipping - Standard shipping plus bag $9 aud, unless stated otherwise.

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  • RETURNS/REFUNDS: If you receive your items and you wish to return due to change of mind - they will need to be returned unworn and in the same condition as received within 7 days of the receipt of item ( If in Australia).

    • If returning from outside Australia ( International) we request these items to be returned within 14 days of the receipt of the item.

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  • JEWELLERY: We will only accept faulty items and cannot accept Jewellery that have been worn or tried on due to health regulations

    • We advise due to the nature of our fashion jewellery - please try to keep away from perfumes, hairsprays and keep dry.

    • Metal can tarnish when in contact with these and also daily wear and tear can change the colour of the metal/beads used in each piece.​

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  • EXCHANGES:

    • If you would like to exchange your purchase for another style  -  we can organise this within 7 days of receipt of your item ( Within Australia)

    • If you are sending from outside Australia

    • ( Over the christmas period (24 Dec to 4Jan) our return window is extended out to 14 days of receipt of your item).

    • You will need to cover the postage for return of item and we will send you your new style. 

    • Please contact rhodincollection@gmail.com to arrange.

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  • AFTER 14 DAYS or receipt all orders are final and non refundable, unless the item is proven faulty, and the consumer has followed the above requirements.

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  • ALL ON SALE/DISCOUNTED ITEMS ARE FINAL and cannot be returned.

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  • Please See our Christmas return window details above.

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Care for your shades -

  • Some of our fashion sunglasses are made from acrylic or plastic, if you live in a hot climate where temperatures reach 41 + degrees do not leave in hot sun for hours as the sunglass will become very hot and can slightly change shape.

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PRIVACY

Your privacy on the Internet is of the utmost importance to us. rhodin collection respects your right to privacy.

 

Accordingly, we do not share or sell your information to any third parties. All information collected by rhodin collection online is used solely for the purpose of processing your order.

 

Once you create a profile with rhodin collection online, you have the option to choose to receive our updates, newsletters and correspondences.

 

Please let us know how we can improve your online shopping experience by emailing rhodin.customer@gmail.com

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