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SHIPPING

* FREE SHIPPING in Australia  

* FREE SHIPPING to New Zealand - when you spend over$120 AUD on your order ( Thats 2 Pairs of Sunnies!) Smile...

* 10% off VIP Code is for a one time purchase only and cannot be combined with any other offers.

AUSTRALIA
  • Domestic parcels are shipped via Australia Post

  • Standard shipping takes 3-6 business days (Approx $9.00 aud)

  • Express Shipping expect 1 to 2 days ( Approx $12.20 aud)

SHIPPING POLICY

  • All orders are shipped within 24 to 48 hrs of receiving order.

  • The delivery times provided are estimates only.

  • Please ensure a street address and phone number is supplied. Please ensure you enter the correct delivery address. Rhodin Collection can not be held responsible for incorrectly entered delivery addresses.

  • We will attempt to update any incorrect order details, however some orders cannot be adjusted. In the case that your order is processed you will need to contact the delivery service to update / redirect.

  • Products are shipped with the authority to leave if you're not home (ATL). This means if you miss the delivery your order will be left in a secure location at your address. If the delivery driver deems a location as non-secure your order will be redelivered the following day.

  • Our delivery service runs Monday to Friday, Rhodin Collection is not responsible for lost or stolen packages or packages delayed in transit. 

  • We do not cover Import Taxes into the Destination Country and all parcels are counted as ‘Delivery Duties Unpaid’ (or DDU), which means that the receiver has to pay for any potential duties or charges associated with the parcel.  

  • For International Shipping we will use either Australia Post, DHL or Sendle - dependant on what is the best option for the Delivery Destination.

  • Due to COVID - some countries are not accepting shipments - we are monitoring these country destinations.

  • If you have a question regarding delivery into your destination please dont hesitate to contact rhodincollection@gmail.com

 

ACCEPTANCE OF GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. If there is a fault with the goods received let us know straight away by contacting rhodincollection@gmail.com

 

PRICING & PAYMENTS

Prices displayed on the Rhodin Collection site are stated in AUD$, GST and any other applicable Australian taxes.

We accept the following forms of payment: MASTER CARD | VISA | PAYPAL |LAYBUY

ORDER FULFILMENT

Orders are processed as soon as you confirm payment, Monday to Sunday, excluding holidays. If you have ordered an item that is not available, we will notify you via email or telephone. Some of our stock may be on "PRE-ORDER" this means that we do not have stock at the time of purchase and we will send it as soon as possible or the date provided.

For all RETURNS, REFUNDS, CREDIT NOTES or EXCHANGES, please take care to follow the below requirements:

  1. RETURNS At this point in time we can only accept returns if the product is deemed faulty at time of receipt and evidence must be provided.

  2. FAULTY PRODUCT - If you have been sent a faulty product you need to notify us via rhodincollection@gmail.com within 2 weeks of receiving the item. We will reimburse return shipping - Standard shipping plus bag $9 aud, unless stated otherwise.

  3. EARRINGS: We will only accept faulty items and cannot accept earrings that have been worn or tried on due to health regulations.

  4. Once we receive your returned item you will be notified via email with either a full refund or a credit note providing you have followed the above requirements.

  5. ALL SALE ITEMS ARE FINAL.

  6. After 30 days, all sales are final, unless the item is proven faulty, and the consumer has followed the above requirements.

  7. Rhodin Collection please email rhodincollection@gmail.com for a return address until further notice

Please Note - Some of our fashion sunglasses are made from acrylic or plastic, if you live in a hot climate where temperatures reach 41 + degrees do not leave in sunglass case in hot sun for hours as the sunglass will become very hot and can slightly change shape. 

Our Handmade Tote Bags are made by our team in Seminyak Bali. Each piece is individual and may slightly differ in straw colour and shade.

PRIVACY

Your privacy on the Internet is of the utmost importance to us. rhodin collection respects your right to privacy. Accordingly, we do not share or sell your information to any third parties. All information collected by rhodin collection online is used solely for the purpose of processing your order. Once you create an account with rhodin collection online, you have the option to choose to receive our updates, newsletters and correspondences. Please let us know how we can improve your online shopping experience by emailing rhodincollection@gmail.com