Terms & Conditions

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SHIPPING

  • FREE SHIPPING in Australia over $100 otherwise special rate of $5

  • FREE SHIPPING to New Zealand - when you spend over$120 AUD on your order ( Thats 2 Pairs of Sunnies!) Share the shipping with your mate!

  • Special Express Shipping rate of $9 within Australia Only.

AUSTRALIA
  • Domestic parcels are shipped via Australia Post

  • Standard shipping takes 4 - 9 business days 

  • Express Shipping expect 2 to 5 days - Due to Covid restrictions - there may be delays with express shipping out of our control.

INTERNATIONAL

  • $35 AUD flat fee otherwise Free over orders of $200

  • $15 AUD flat fee to New Zealand otherwise Free Shipping over orders of $120

SHIPPING POLICY

  • All orders are shipped within 24 to 48 hrs of receiving order.

  • The delivery times provided are estimates only.

  • Please ensure a street address and phone number is supplied.

    • Please ensure you enter the correct delivery address and ensure your unit number is included if applicable.

  • Rhodin Collection can not be held responsible for incorrectly entered delivery addresses.

    • If your parcel is returned to us due to insufficient address details you will be responsible for the return postage to your correct address.

  • We will attempt to update any incorrect order details, however some orders cannot be adjusted. In the case that your order is processed you will need to contact the delivery service to update / redirect.

  • PREORDERS: These items will be shipped as soon as we take receipt from our manufacturer. If you have also ordered other items that are in stock - these will be shipped to you with your preorder. We cannot unfortunately send two different shipments.

  • Products are shipped with the authority to leave if you're not home (ATL). This means if you miss the delivery your order will be left in a secure location at your address. If the delivery driver deems a location as non-secure your order will be redelivered the following day.

  • Our delivery service runs Monday to Friday, Rhodin Collection is not responsible for lost or stolen packages or packages delayed in transit. 

  • We do not cover Import Taxes into the Destination Country and all parcels are counted as ‘Delivery Duties Unpaid’ (or DDU), which means that the receiver has to pay for any potential duties or charges associated with the parcel.  

  • For International Shipping we will use Australia Post so delays may be experienced.

  • Due to COVID - some countries are not accepting shipments - we are monitoring these country destinations.

  • If you have a question regarding delivery into your destination please don't hesitate to contact rhodincollection@gmail.com

 

ACCEPTANCE OF GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 7 working days of receiving the goods should there be a fault.

If there is a fault with the goods received let us know straight away by contacting rhodincollection@gmail.com

 

PRICING & PAYMENTS

Prices displayed on the Rhodin Collection site are stated in AUD$, GST and any other applicable Australian taxes.

We accept the following forms of payment: MASTER CARD | VISA | PAYPAL |LAYBUY

ORDER FULFILMENT

Orders are processed as soon as you confirm payment, Monday to Sunday, excluding holidays. If you have ordered an item that is not available, we will notify you via email or telephone. Some of our stock may be on "PRE-ORDER" this means that we do not have stock at the time of purchase and we will send it as soon as possible or the date provided.

RETURNS, REFUNDS, EXCHANGES, please take care to follow the below requirements:

RETURNS We can only accept returns under these conditions:​​

  • FAULTY PRODUCT - If you have been sent a faulty product you need to notify us via rhodincollection@gmail.com within 7 days of receiving the item. We will reimburse return shipping - Standard shipping plus bag $9 aud, unless stated otherwise.

  • EARRINGS: We will only accept faulty items and cannot accept earrings that have been worn or tried on due to health regulations

    • We advise due to the nature of our fashion jewellery - please try to keep away from perfumes, hairsprays and keep dry. Metal can tarnish when in contact with these and also daily wear and tear can change the colour of the metal/beads used in each piece.​

  • Exchanges:

    1. If you would like to exchange your purchase for another style  -  we can organise this within 5 days of receipt of your item.

    2. You will need to cover the postage for return of item and we will send you your new style. Please contact rhodincollection@gmail.com to arrange.

  • After 14 days, all sales are final, unless the item is proven faulty, and the consumer has followed the above requirements.

  • ALL ON SALE/DISCOUNTED ITEMS ARE FINAL and cannot be returned.

  • RETURNS/REFUNDS: If you receive your items and you wish to return - they will need to be returned unworn and in the same condition as received within 7 days of the receipt of item. Please email rhodincollection@gmail.com to advise of your decision to return the items.

Care for your shades - Some of our fashion sunglasses are made from acrylic or plastic, if you live in a hot climate where temperatures reach 41 + degrees do not leave in hot sun for hours as the sunglass will become very hot and can slightly change shape.

PRIVACY

Your privacy on the Internet is of the utmost importance to us. rhodin collection respects your right to privacy.

 

Accordingly, we do not share or sell your information to any third parties. All information collected by rhodin collection online is used solely for the purpose of processing your order.

 

Once you create an account with rhodin collection online, you have the option to choose to receive our updates, newsletters and correspondences.

 

Please let us know how we can improve your online shopping experience by emailing rhodincollection@gmail.com